Customer Care
Great customer service is an essential part of running a successful business. In this session, pupils will discuss what makes great customer service, and write some company policies.
Files available to download
- PowerPoint
- Lesson plan
Activities
- Customer complaints policy
- Refund policy
Next Sessions
Session 1: Introduction
Session 2: Active travel
Session 3: Active travel 2
Session 4: Role Allocation
Session 5: Communication
Session 6: Challenges & Ideas
Session 7: Unique Selling Point
Session 8: Marketing Mix
Session 9: Market Research
Session 10: Colour & Branding
Session 11: Promotion
Session 12: Customer Care
Session 13: Finances
Sessions 14 & 15: Business Pitch
